In generations gone by, food service businesses wouldn’t have given young people much thought when it came to marketing efforts. After all, 20-somethings have long been synonymous with stinginess, prioritising student happy hours and cheap bowls of pho over degustations and paired wines.
But fast forward to 2025 and it’s an entirely different landscape. In fact, Unilever Food Services identified Generation Z (those born in the late ‘90s and early ‘00s) as the generation who are shaping our current restaurant experiences.
Social researcher Ashley Fell, from McCrindle, says the oldest of the cohort will turn 30 this year. “They are at that life stage where it’s all about ‘live your best life’,” she says. “This generation are in tough economic times [with] housing that’s quite unaffordable, and the studies we conduct show they are reallocating some of their spend to enjoyable pursuits like eating at restaurants.”
And unlike generations gone by, Zs have grown up eating out. “The culture has changed in Australia and families go out to restaurants and cafés to spend time together. Now that generation are leaving their school years, that’s what they do too,” says Rita Agoulian, founder of restaurant marketing agency Lick Your Phone Media. “There’s also not as much of a ‘clubbing’ scene any more – this generation goes out to restaurants to experience life.”
So how can you attract this lucrative demographic into your establishment?