Terms & Conditions

InSeason Rewards Terms and Conditions

Effective: 1 October 2022

1. Introduction

   1. These Terms and Conditions apply to the InSeason Rewards Program and are effective from the Effective Date specified above (“Effective Date”). Countrywide provides the InSeason Rewards Program on and subject to these Terms and Conditions. The InSeason Rewards Program is owned and operated by Countrywide.
   2. Subject to Section 2.5, participation in the InSeason Rewards Program is open to all customers of Participating Countrywide Distributors, provided they register and become a Registered Customer as described below.
   3. These Terms and Conditions set out important rights and obligations of customers of Participating Countrywide Distributors that participate in the InSeason Rewards Program.
   4. Further details about the InSeason Rewards Program, including about earning and redeeming Award Points, are available on the InSeason Rewards Site.
   5. You must be a Registered Customer to participate in the InSeason Rewards Program, and to earn and redeem Award Points.

2. Participating in the InSeason Rewards Program

   1. Customers of Participating Countrywide Distributors may apply to participate in the InSeason Rewards Program by registering their details on the InSeason Rewards Site (including the details of at least one Distributor Account the customer wishes to include in the InSeason Rewards Program, and including a valid email address for the proposed Account Owner). Each customer that is accepted into the InSeason Rewards Program is a “Registered Customer”.
   2. Without limiting Section 4 (Termination or suspension of participation in the InSeason Rewards Program), and subject to Countrywide’s rights to change the InSeason Rewards Program (including these Terms and Conditions), Registered Customers do not need to re-register or re-join the InSeason Reward Program in order to participate in the InSeason Reward Program for Earning Periods that commence after the date their current registration as a Registered Customer commenced.
   3. Registered Customers participate in the InSeason Rewards Program with regard to each Distributor Account nominated by the Registered Customer during the registration process described in Section 2.1, and any other Distributor Accounts nominated by the Registered Customer via the InSeason Rewards Site. Each Distributor Account that a Registered Customer has nominated to be included in the InSeason Rewards Program is referred to as a “Registered Distributor Account”. Each Registered Distributor Account will have a corresponding InSeason Rewards Program account allocated to it for the purposes of the InSeason Rewards Program and earning and redeeming Award Points under the Program (each a “Program Account”) in respect of that Registered Distributor Account. A Program Account is not a Distributor Account through which purchases are made – a Program Account is an InSeason Rewards Program account only for earning and redeeming Award Points under the Program for the applicable Registered Distributor Account.
   4. Each Program Account must have an Account Owner registered and linked to it. A Program Account cannot be linked to more than one Account Owner, but multiple Program Accounts can be linked to the same Account Owner. All Program Accounts that are linked to a single Account Owner are collectively a “Program Account Group”.
   5. Countrywide may accept or reject any application to participate in the InSeason Rewards Program in its sole discretion. Without limiting the foregoing, unless otherwise determined by Countrywide in its sole discretion, the following entities and their employees are not eligible to participate in the InSeason Rewards Program:
      1. Countrywide distributors,
      2. competitors of Countrywide or of Countrywide distributors,
      3. suppliers to Countrywide or Countrywide distributors, or
      4. government customers or national contract customers of Countrywide or Countrywide distributors.
   6. Without limiting Section 2.5, Countrywide distributors cannot apply to participate, or participate (e.g., by administering a Program Account or by redeeming Award Points), in the InSeason Rewards Program on behalf of any of their customers.
   7. Registered Customers must notify Countrywide as soon as possible after they become aware of any unauthorised access to a Program Account. Registered Customers are liable for all unauthorised access to a Program Account until Countrywide (or the Program Administrator) is notified of such unauthorised access.
   8. By applying to join the InSeason Rewards Program, or by participating in the InSeason Rewards Program (including by earning or redeeming Award Points), each Registered Customer:
      1. agrees to be bound by these Terms and Conditions, including any changes to these Terms and Conditions under Section 12, and
      2. represents and warrants that it is authorised to participate in the InSeason Rewards Program, and that such participation will not cause the Registered Customer to breach any applicable laws or any contractual obligation of the Registered Customer.
   9. In order for a Registered Customer to participate in the InSeason Rewards Program (including earning and redeeming Award Points), the Program registration details for the Registered Customer must include at least one Registered Distributor Account and a valid email address for the Account Owner.
   10. If at any time a Registered Customer does not have a Registered Distributor Account and a valid email address for the Account Owner, and the Registered Customer does not have a corresponding Program Account with a balance of Award Points (due to redemption, expiry or cancellation of the Award Points in accordance with these Terms and Conditions), Countrywide may at its discretion close the Registered Customer’s Program Account or Accounts and terminate the Registered Customer’s registration as a Registered Customer. If that customer then subsequently wishes to register again to participate in the InSeason Rewards Program, the customer will need to re-register as per the process in Section 2.1.

3. Account Owners, Account Administrators, and Account Users

   1. Registered Customers will have online access to their Program Accounts at the InSeason Rewards Site, and may allow Account Owners, Account Administrators, and Account Users to administer and/or access a Program Account as described on the InSeason Rewards Site.
   2. Before an Account Owner, Account Administrator, or Account User can access a Program Account, they must first register their details (including a valid email address) on the InSeason Rewards Site. In addition, in order to administer and/or access a Program Account as described on the InSeason Rewards Site, each Account Owner, Account Administrator, and Account User must have and maintain a valid email address as part of his/her registered details.
   3. By registering to access Program Accounts, or by administering or accessing a Program Account, each Account Owner, Account Administrator, and Account User:
      1. agrees to be bound by these Terms and Conditions, including any changes to these Terms and Conditions under Section 12,
      2. represents and warrants that they are authorised to bind and represent the applicable Registered Customer in relation to the instructions they provide with respect to a Program Account, and
      3. acknowledges that they have no right to Award Points in a Program Account.
   4. Registered Customers acknowledge that Countrywide will act on the instructions provided by Account Owners, Account Administrators, and Account Users with regard to a Program Account.

4. Termination or suspension of participation in the InSeason Rewards Program

   1. Registered Customers, Account Owners, Account Administrators, and Account Users must not:
      1. breach the law (and Account Owners, Account Administrators, and Account Users must not cause a Registered Customer to breach the law),
      2. supply false or misleading information, or make any misrepresentation, to Countrywide or Countrywide distributors,
      3. act in an abusive or offensive manner to any staff of Countrywide or Countrywide Distributors, or
      4. otherwise breach these Terms and Conditions, or cause a breach of these Terms and Conditions.
   2. Registered Customers must pay undisputed amounts owed to Countrywide distributors under Registered Distributor Accounts by the applicable due date for payment.
   3. If a Registered Customer or any of their Account Owners, Account Administrators, or Account Users has breached these Terms and Conditions, or Countrywide becomes aware or is notified that a Registered Customer has not paid any undisputed amounts owed to Countrywide distributors under Registered Distributor Accounts by the applicable due date for payment, Countrywide may do any one or more of the following:
      1. suspend the operation of one or more of the Registered Customer’s Program Accounts,
      2. suspend the ability of the Registered Customer to earn Award Points,
      3. suspend the ability of the Registered Customer to redeem Award Points,
      4. limit the selection of rewards available to the Registered Customer,
      5. reverse or cancel Award Points awarded to the Registered Customer, or
      6. terminate the participation of the Registered Customer in the InSeason Rewards Program. Termination will result in all Award Points accumulated by the Registered Customer being immediately cancelled and unable to be redeemed.
   4. Subject to Section 6.3, Countrywide will notify a Registered Customer when Countrywide takes any of the actions described above and, if requested by the Registered Customer, will provide reasonable details of the reason for that action.
   5. Registered Customers may cancel their participation in the InSeason Rewards Program for one or more Program Accounts on written notice to Countrywide. Upon receipt of such request, Countrywide will close the relevant Program Account(s) and all Award Points in the relevant Program Account(s) will be cancelled and will be unable to be redeemed.

5. Earning Award Points

   1. Registered Customers may earn Award Points (including bonus Award Points arising from promotional offers by Countrywide or its partners) on purchases of eligible products from Participating Countrywide Distributors through Registered Distributor Accounts from the beginning of the calendar month in which the applicable Registered Distributor Account was included in the InSeason Rewards Program under Section 2.3.
   2. Eligible products and the rates and terms and conditions on which Award Points are earned on eligible products are described in the Countrywide online product catalogue on the InSeason Rewards Site from time to time and are subject to change. As at the Effective Date, and subject to Section 6, Award Points (excluding bonus Award Points) are earned at a rate of 1 Award Point per A$1 (excluding GST) paid by Registered Customers for purchases of eligible products through a Registered Distributor Account.
   3. Award Points will be credited to each Program Account as soon as practicable after the relevant Participating Countrywide Distributor has supplied Countrywide with details of eligible purchases. Award Points will be credited to Program Accounts based on the data provided by the Participating Countrywide Distributors to Countrywide or the Program Administrator. Countrywide is not liable or responsible for any late or incomplete data provided by a Participating Countrywide Distributor or any error in the allocation or crediting of Award Points arising from any error or fault or misdescription in that data.
   4. Registered Customers are responsible for monitoring the balance of Award Points in their Program Accounts and must notify Countrywide of any error or inaccuracy within 6 months after the date of the relevant transaction. Countrywide will investigate the error or inaccuracy, which may include directing the Registered Customer to contact the applicable Participating Countrywide Distributor.
   5. Except as described in Section 10 (Pooling) and Section 11 (Transfers), Award Points are not transferable. Further, Award Points are not money and cannot be converted to or exchanged for money.

6. Earning Award Points – exclusions

   1. Award Points are not earned:
      1. on purchases of eligible products made by Registered Customers:
         1. during the month of June in each year, or
         2. that have been cancelled, reversed, or returned, or
      2. on the amount of any GST paid by Registered Customers for eligible products.
   2. Award Points are also not earned on purchases of eligible products made by Registered Customers through a Registered Distributor Account during any period that Countrywide becomes aware or is notified that the Registered Customer has not paid any undisputed amounts owed on that Registered Distributor Account by the applicable due date for payment.
   3. Without limiting Section 4.3, Countrywide may deduct Award Points from a Program Account that relate to purchases of eligible products described in this Section 6, or that have been otherwise credited to that Program Account in error. For clarity, Section 4.4 does not apply where Countrywide decides to deduct Award Points under this Section 6.3.

7. Redeeming Award Points

   1. Award Points can only be redeemed by Registered Customers as described in these Terms and Conditions and on the InSeason Rewards Site. Reward items are subject to availability and availability is limited.
   2. Award Points redeemed for rewards will be deducted from the applicable Program Account on a first-in first-out basis (that is, the Award Points first credited to the Program Account will be deducted first).
   3. Registered Customers must ensure that reward items received upon redemption of Award Points are used and applied in accordance with all applicable laws. Countrywide is not liable for and takes no responsibility for the use or application by Registered Customers (or Account Owners or Account Administrators) of any such rewards.
   4. Rewards may be subject to additional terms and conditions that will be notified to Registered Customers prior to finalising the applicable redemption request.

8. Activity statements

   1. Registered Customers and their Account Owners and Account Administrators, may view and print statements showing details of Award Points earned and redeemed under a Program Account on the InSeason Rewards Site. No paper statements will be issued by Countrywide.

9. Expiry of Award Points

   1. Award Points will expire at the end of the 12th calendar month following the month in which they were first credited. The date Award Points were first credited refers to the date on which the points were first credited after being earned in respect of the purchase of eligible products. Transfers of Award Points to another Program Account (including under any pooling arrangement) does not change the date those Award Points were first credited.
   2. Award Points cannot be reinstated after they have expired.

10. Pooling of Award Points

    1. Award Points earned under a Program Account can be pooled into another Program Account within the same Program Account Group subject to the following:
       1. the Account Owner of the Program Account Group must, on the InSeason Rewards Site, designate one Program Account to be the “Primary Program Account” (being the Program Account to which Award Points will be transferred under the pooling arrangement) and one or more Program Accounts to be “Sub Program Accounts” (being the Program Account from which Award Points will be transferred to the applicable Primary Program Account),
       2. any existing Award Points under Sub Program Accounts will be automatically transferred to the applicable Primary Program Account,
       3. all future Award Points earned under Sub Program Accounts will be automatically credited to the applicable Primary Program Account,
       4. Award Points cannot otherwise be redeemed or transferred from Sub Program Accounts,
       5. Award Points can only be pooled from and to Program Accounts that:
          1. are in the same Program Account Group, and
          2. are allocated to Registered Distributor Accounts with the same Participating Countrywide Distributor,
       6. a Program Account cannot be a Primary Program Account and a Sub Program Account at the same time,
       7. the Account Owner can remove a Program Account from the pooling arrangement under a Program Account Group at any time via the InSeason Rewards Site, and
       8. no payment or other consideration may be paid or received in respect of the transfer or pooling of Award Points under this Section 10.

11. Transfers of Award Points

    1. Award Points in a Program Account can be transferred into another Program Account within the same Program Account Group subject to the following:
       1. each transfer must be for the entire number of Award Points in the transferring Program Account,
       2. after Award Points have been transferred, the transfer cannot be reversed or cancelled,
       3. Award Points can only be transferred from and to Program Accounts that:
          1. are in the same Program Account Group, and
          2. are allocated to Registered Distributor Accounts with the same Participating Countrywide Distributor, and
       4. no payment or other consideration may be paid or received in respect of the transfer of Award Points under this Section 11.

12. Changes to the InSeason Rewards Program

    1. Countrywide may change the InSeason Rewards Program (including these Terms and Conditions) in its sole discretion at any time.
    2. Without limiting Section 12.1, Registered Customers acknowledge that Countrywide intends to conduct a review, prior to the commencement of each Earning Period, of the scope of eligible products and rewards in the InSeason Rewards Program, and the rates at which to conduct a review, prior to the commencement of each Earning Period, of the scope of eligible products and rewards in the InSeason Rewards Program, and the rates at which Award Points may be earned and redeemed, for that upcoming Earning Period. Any changes to the InSeason Rewards Program following that review will be notified to Registered Customers on or prior to commencement of the relevant Earning Period.
    3. Countrywide will give notice of any change to these Terms and Conditions by posting a revised version on the InSeason Rewards Site. Except for changes to the scope of eligible products resulting from the reviews described in Section 12.2, Countrywide will use reasonable efforts to provide at least 30 days’ notice of changes to the InSeason Rewards Program (including to these Terms and Conditions) that may materially adversely impact Registered Customers.
    4. By accepting the changed Terms and Conditions on the InSeason Rewards Site, or by continuing to participate in the InSeason Rewards Program after the effective date of changes to these Terms and Conditions (e.g., by continuing as a Registered Customer, by accessing a Program Account, or by earning or redeeming Award Points), or by any Account Owner, Account Administrator or Account User doing so on behalf of the Registered Customer, Registered Customers agree to be bound by the changed Terms and Conditions.

13. Registered Distributor Accounts cease to be eligible to participate in the Program

    1. Should a Participating Countrywide Distributor cease to participate in the InSeason Rewards Program at any time so that a Registered Distributor Account of that Distributor nominated by a Registered Customer ceases to be eligible to participate in the InSeason Rewards Program, or a Registered Distributor Account nominated by a Registered Customer otherwise ceases to be eligible to participate in the InSeason Rewards Program through no fault or default of the Registered Customer, affected Registered Customers will have the opportunity to:
       1. nominate another Distributor Account to be registered as a Registered Distributor Account for that Registered Customer; and
       2. redeem their balance of unexpired Award Points in the corresponding Program Account in accordance with these Terms and Conditions (or transfer in accordance with Section 10 (Pooling) and Section 11 (Transfers), if eligible), until expiry or cancellation of those Points as described in these Terms and Conditions, provided that after the relevant Registered Distributor Account ceases to be eligible to participate in the InSeason Rewards Program:
          1. Award Points will not be able to be redeemed for a Distributor credit; and
          2. Award Points will only be able to be pooled or transferred in accordance with Section 10 (Pooling) and Section 11 (Transfers) from and to Program Accounts that (A) are in the same Program Account Group, and (B) were allocated to Registered Distributor Accounts with the same Participating Countrywide Distributor prior to the relevant Registered Distributor Account or Accounts ceasing to be eligible to participate in the InSeason Rewards Program.
    2. If Section 13.1 applies and an affected Registered Customer does not have another Registered Distributor Account and does not nominate another Distributor Account to be registered as a Registered Distributor Account for that Registered Customer, and the Registered Customer’s corresponding Program Account no longer has a balance of Award Points (due to redemption, expiry or cancellation of the Award Points in accordance with these Terms and Conditions), Countrywide may at its discretion close the Registered Customer’s Program Account and terminate the Registered Customer’s registration as a Registered Customer. If that customer then subsequently wishes to register again to participate in the InSeason Rewards Program, the customer will need to re-register as per the process in Section 2.1.
    3. The updated list of Participating Countrywide Distributors, and further details about a Registered Customer’s options when a Registered Distributor Account nominated by that Registered Customer ceases to be eligible to participate in the InSeason Rewards Program, are available on the InSeason Rewards Site.

14. Termination or suspension of the InSeason Rewards Program

    1. Countrywide may terminate or suspend the InSeason Rewards Program at any time on notice to Registered Customers. Countrywide will use reasonable efforts to provide at least 3 months’ notice of such termination or suspension.
    2. Countrywide will use reasonable efforts to ensure that Registered Customers can continue to redeem Award Points in accordance with these Terms and Conditions during the notice period referred to in Section 14.1.

15. Privacy Notice: Program Information, Personal Information and Other Information

    1. Countrywide collects information provided by Registered Customers and their respective Account Owners, Account Administrators, and Account Users in applications to participate in the InSeason Rewards Program, registrations to access Program Accounts, and through participation in the InSeason Rewards Program (including through the earning and redeeming of Award Points). Countrywide also collects other information about Registered Customers and their respective Account Owners, Account Administrators, and Account Users, including (a) information from Participating Countrywide Distributors about Registered Distributor Accounts and purchases of eligible products, and (b) other information as described in the Countrywide Privacy Policy.
    2. Registered Customers, Account Owners, Account Administrators, and Account Users each consent to the collection, use, storage, and disclosure of the information described in Section 15.1 for the following purposes:
       1. to administer the InSeason Rewards Program,
       2. to provide goods, services, or benefits (including rewards) to Registered Customers,
       3. to provide marketing (including direct marketing) and other communications relating to products, services and events to Registered Customers and their Account Owners, Account Administrators, and Account Users,
       4. to assist in identifying ways in which Countrywide can provide Registered Customers with a better service, or enhance their experience of the InSeason Rewards Program,
       5. to comply with Countrywide’s legal and regulatory obligations and enforce any legal rights; and
       6. to fulfill any other purpose as expressly set out in Countrywide’s Privacy Policy.
    3. Subject to Countrywide taking reasonable steps to ensure the security of your personal information, you consent to us transferring or disclosing your personal information to our affiliates and to other trusted third parties expressly covered in Countrywide’s Privacy Policy, including any entities based overseas.
    4. Registered Customers, Account Owners, Account Administrators, and Account Users can access, correct or update their information and marketing preferences on the InSeason Rewards Site. Please ensure that the information provided is accurate, complete and current, including an active email address. If Countrywide is not provided with the information requested or the information provided is incorrect or incomplete, we may be unable to register you as a Customer.
    5. Countrywide’s Privacy Policy, provides further details regarding how you may lodge a complaint if you believe there has been a breach of privacy rights, or you have any queries, concerns or other questions regarding Countrywide’s collection of your personal information. You may also contact our Privacy Officer for help by calling (02) 8604 2500 (within Australia) or emailing privacy@countrywide.com.au.

16. Tax

    1. There may be tax consequences of a Registered Customer’s participation in the InSeason Rewards Program, including spend on eligible products, Award Points earned or redeemed, Award Points pooled or transferred, making rewards or benefits available to employees or third parties or any other transaction related to the InSeason Rewards Program.
    2. Countrywide recommends that Registered Customers and any recipients of rewards under the InSeason Rewards Program obtain tax advice in relation to any tax consequences (for example, fringe benefits tax) of their participation in the InSeason Rewards Program.
    3. Registered Customers are solely responsible for any tax imposed by law in respect of the InSeason Rewards Program, or the Registered Customers’ participation in the InSeason Rewards Program, and will indemnify Countrywide against any loss or claim arising out of or in connection with any such taxes (including, but not limited to, tax liability (e.g., fringe benefits tax) that arises from a Registered Customer making rewards available to employees or third parties).

17. Liability

    1. Nothing in these Terms and Conditions is intended to exclude any laws or rights that cannot be excluded, including rights under the Competition and Consumer Act 2010 (Cth).
    2. Subject to Section 17.1, Countrywide and its officers, employees, agents, contractors, and representatives are not liable for any loss or claim of any kind arising under or in connection with these Terms and Conditions or the InSeason Rewards Program. Subject to Section 16.1, any liability that cannot be excluded will be limited to:
       1. the cost of re-supplying the goods or services, or repairing, or paying the costs of repairing, the goods,
       2. reinstating or crediting the number of Award Points in dispute, or
       3. where the dispute or claim relates to a reward, reinstating or crediting the number of Award Points redeemed for that reward.

18. General

    1. These Terms and Conditions and participation in the InSeason Rewards Program are governed by the laws of the State of New South Wales, Australia. These Terms and Conditions constitute an agreement between each Registered Customer (and their respective Account Owners, Account Administrators, and Account Users) and Countrywide, and each party submits to the non-exclusive jurisdiction of courts in that State.
    2. If any provision of these Terms and Conditions or its application to any person or circumstance is or becomes invalid, illegal or unenforceable, then the provision will so far as possible be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable. If any provision or part of it cannot be so read down, then the provision or relevant part of it will be deemed to be void and severable and the remaining provisions of these Terms and Conditions will not be affected or impaired in any way.
    3. Notices and other communications (collectively “Notices”) provided by Countrywide (or the Program Administrator) to a Registered Customer, Account Owner, Account Administrator or Account User (each a “Recipient”) may be provided by email (to the Recipient’s Registered Email address), by posting on the InSeason Rewards Site or by any other form of communication as determined by Countrywide in its discretion. A Recipient will be taken to have received any such Notice upon Countrywide (or the Program Administrator) sending such Notice to the Recipient’s Registered Email address or posting it on the InSeason Rewards Site.
    4. Countrywide accepts no responsibility for any lost, stolen or misdirected Notice or any delay in receiving or non-receipt of any such Notice arising as a result of (a) any Registered Email address or any other Recipient contact details held in the Recipient’s Program registration details being invalid or incorrect, and/or (b) the email systems of the Recipient malfunctioning. It is the responsibility of each Recipient to ensure that its Registered Email address and any other contact details held in its Program registration details are valid, correct and up to date.
    5. Any failure or delay by Countrywide in exercising its rights under these Terms and Conditions does not constitute a waiver of those rights.
    6. These Terms and Conditions and the InSeason Rewards Program do not apply to any points earned by customers of Countrywide distributors on or before 31 December 2020 (including under the CW Signature Rewards Program).

19. Contact details

    1. Please contact Program customer support if you have any questions regarding the InSeason Rewards Program or these Terms and Conditions:
       
       Email: rewardssupport@whatsinseason.com.au

20. Definitions

    Account Administrator means an individual who is authorised by a Registered Customer or Account Owner to access a Program Account. Account Administrators may access and administer Program Accounts as described on the InSeason Rewards Site.

    Account Owner means an individual who is authorised to represent and bind a Registered Customer and who is responsible for managing the Registered Customer’s participation in the InSeason Rewards Program. Account Owners may access and administer Program Accounts as described on the InSeason Rewards Site.

    Account User means an individual who is authorised by a Registered Customer, Account Owner, or Account Administrator to access a Program Account. Account Users may access Program Accounts as described on the InSeason Rewards Site.

    Award Points means points in the InSeason Rewards Program that are credited to Program Accounts under these Terms and Conditions.

    Countrywide means Countrywide Australasia Limited (ABN 34 068 162 676), Level 1, 87 Marsden Street, Parramatta, NSW, 2150.

    Countrywide Privacy Policy means the Countrywide Privacy Policy available at www.countrywide.net.au/policies

    Distributor Account is an account through which customers of Participating Countrywide Distributors purchase products from the applicable distributor.

    Earning Period means the periods during which a Registered Customer may earn Award Points on purchases of eligible products from Participating Countrywide Distributors through Registered Distributor Accounts, namely:

    1. 1 February 2022 to 31 May 2023; and thereafter
    2. each 1 July to 31 May (inclusive) period.

    Effective Date is defined in Section 1.1.

    GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and its associated legislation.

    InSeason Rewards Program (or the Program) means the customer loyalty program provided by Countrywide under these Terms and Conditions.

    InSeason Rewards Site means the website related to the InSeason Rewards Program, currently located at www.whatsinseason.com.au.

    Notices is defined in Section 17.3.

    Participating Countrywide Distributor means a distributor that is a Countrywide member and participates in the InSeason Rewards Program so that Registered Customers may earn Award Points on eligible purchases through Distributor Accounts with that Distributor. A list of Participating Countrywide Distributors is available on the InSeason Rewards Site and may be updated from time to time.

    Primary Program Account is defined in Section 10.1(a).

    Program Account is defined in Section 2.3.

    Program Account Group is defined in Section 2.4.

    Program Administrator means a third party appointed by Countrywide to administer certain aspects of the InSeason Rewards Program on behalf of Countrywide.

    Recipient is defined in Section 18.3.

    Registered Customer is defined in Section 2.1.

    Registered Distributor Account is defined in Section 2.3.

    Registered Email address means the email address held in the Program registration details for the Registered Customer, Account Owner, Account Administrator or Account User (as the case may be).

    Sub Program Account is defined in Section 10.1(a).